Shipping

Updated 8th April – Our delivery services are currently operating as normal.

Please be aware that under the circumstances, delivery may now take about 2-5 working days from time of order to delivery.

How much does shipping cost?

All Guinea Pig hutches are delivered free of charge within Ireland and Northern Ireland.

For other items, the following applies.  Shipping within Ireland (incl NI) is a flat rate of €4.95 up to a maximum package weight of 25kg. For larger consignments, delivery is charged at €4.95 per additional 25kg or part thereof.

When will I receive my order?

All orders are dispatched daily, with orders received before 2 pm leaving us that very day.  During busy periods there can be a slight delay with dispatch, while this does not happen often, it can occur so please be aware of this.

After your order has been dispatched, delivery is the typically within one to two working days following this throughout Ireland.  All orders must be signed for.  It is possible that sometimes items can get delayed with the courier, thankfully this is rare, but please allow an extra day or contact us and we can check on the item.

Where are you located?

We are located in Arklow and are an online-only business.   We offer collections once arranged prior to collection.  Full contact details are on the contact us page.

Is my product in stock?

All products on our website are in stock.  If a product is out of stock we will have it marked as so in the online store.  In the exceptional circumstances that an order is out of stock, we will contact you immediately with a delivery date.

Returns

When you receive the goods you ordered, you have a statutory right that allows you to cancel the order up to seven working days starting from the day after the goods were delivered.

We will refund the price paid as soon as possible, but no later than 30 days from notification that you wish to return the goods.

This notification must be in writing, and will not be accepted in the form of a telephone call only. We will only refund the cost of the goods and not the delivery cost or the cost of returning them.

Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods.

Please Contact Us if your questions about shipping are not answered on this page and we will be happy to answer them.